REFUND POLICY

Ramkat Leather Refund & Returns Policy

At Ramkat Leather, we take pride in the quality and craftsmanship of our leather products. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order, provided that:

• The item is unused and in its original condition.

• The item is returned in its original packaging.

• Proof of purchase is provided.

To initiate a return, please contact us before returning any product.

Non-Returnable Items

The following items cannot be returned or refunded unless they are defective:

• Custom-made or personalised products.

• Products damaged through misuse, neglect, or normal wear and tear.

• Clearance or sale items marked as non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved:

• Refunds will be processed within 7 business days.

• The refund will be issued using the original payment method where possible.

• Shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Include photographs of the product and packaging to assist with the claim.

Upon verification, Ramkat Leather will:

• Repair the item, or

• Replace the item, or

• Provide a full refund, depending on the circumstances.

Exchanges

We will gladly exchange products that are defective or damaged. Exchange requests must be submitted within 7 days of receiving your order.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or supplied incorrectly.

• We recommend using a tracked courier service, as Ramkat Leather cannot be held responsible for returns lost in transit.

Contact Us

For all return, refund, or exchange enquiries, please contact:

Ramkat Leather
📞 Phone/WhatsApp: 082 571 4959
📧 Email: info.ramkatt@gmail.com

​

We value your business and will always strive to resolve any concerns fairly and promptly.

Optional customer-friendly addition:
"If you are unhappy with your purchase for any reason, please contact us first. We believe in fair, honest service and will do our best to find a satisfactory solution."